Booking Query

Shipping Policy

Effective Date: 17-09-2024

1. Service Fulfillment & Delivery

At Shubhraangan, we specialize in curated experiential stays, surprise events, and celebration packages. Since our services are experience-based, there is no physical shipping of products. Instead, we ensure a seamless digital confirmation and service delivery as per the details of your booking.

How We Deliver Your Experience:

• Booking Confirmation: Once a booking is placed, you will receive an email or WhatsApp confirmation with all the event/stay details, including check-in time, itinerary, and inclusions.
• Customization & Pre-Event Coordination: If your package includes personalized decorations, surprises, or special requests, our team will coordinate with you in advance to finalize the arrangements.
• On-Site Service Delivery: All decorations, setups, and experiences will be executed at the venue before your scheduled arrival.

2. Booking & Digital Delivery Timelines

• Instant Confirmation: You will receive a confirmation email or message within 24 hours of booking.
• Event Preparation: For customized setups, our team requires at least 48 hours’ notice before the event date to ensure a flawless experience.

3. Changes & Rescheduling

• Modifications: If you need to make any changes to your booking, please inform us at least 48 hours in advance.
• Last-Minute Requests: We will do our best to accommodate last-minute requests but cannot guarantee availability.
• Weather & Unforeseen Circumstances: In case of unavoidable conditions like bad weather, we will offer rescheduling options at no additional cost.

4. Refund & Cancellation Policy
For details on refunds and cancellations, please refer to our Cancellation & Refund Policy here.

5. Contact Us

Shubhraangan
532, Khambavadi, SH65, Pune, Khambawadi, Maharashtra 412213
Phone: ‭+91 97650 59631‬
Website: https://shubhraangan.com

Shubhraangan Logo

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Cancellations & Refund Policy

Effective Date: 17-06-2025

At Shubhraangan, we strive to provide a seamless and enjoyable experience for all our guests. Please read our Refund and Return Policy carefully before making a booking. By making a reservation at Shubhraangan, you agree to the terms outlined below.

1. Payment and Booking Confirmation
100% payment is required to confirm your booking.
GST is applicable on all prices. If you require a GST Invoice, please provide your GSTIN at the time of booking.

2. Cancellation and Refund Policy
We understand that plans can change. Our cancellation and refund policy is designed to offer flexibility while ensuring the smooth operation of the resort. The following refund structure applies to the standard bookings, NOT on offer bookings:

  • 100% Refund: Cancellations made more than 14 days (2 weeks) prior to the Check-In date will receive a full refund.
  • 50% Refund: Cancellations made between 7 and 14 days (1 to 2 weeks) before the Check-In date will receive a 50% refund.
  • No Refund: Cancellations made less than 7 days (1 week) before the Check-In date will not be eligible for a refund.

3. Booking/Date Changes (Standard Bookings)
Changes to booking dates can only be made up to 14 days before the Check-In date.
After this period, booking dates cannot be changed, and cancellations will follow the refund policy outlined above.

4. Bookings Under Special Offers (non-refundable bookings)
Please note that any bookings made under a special offer, promotional deal, or during a sale period are strictly non-refundable, non-cancellable, and non-rescheduleable under any circumstances.
This policy applies regardless of when the cancellation or change request is made. Customers should be aware of this condition before completing a booking under an offer.

5. Force Majeure
In the event of unforeseen circumstances such as natural disasters, pandemics, or government regulations that make it impossible to fulfill your booking, Shubhraangan will consider such cases on an individual basis. However, the standard cancellation and refund policy may still apply.

6. Contact Us
If you have any questions regarding our Refund and Return Policy, or if you need to request a booking cancellation or change, please contact us at:

Shubhraangan
532, Khambavadi, SH65, Pune, Khambawadi, Maharashtra 412213
Phone: ‭+91 97650 59631‬
Website: https://shubhraangan.com