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Refund and Return Policy

Effective Date: 17-09-2024

At Shubhraangan, we strive to provide a seamless and enjoyable experience for all our guests. Please read our Refund and Return Policy carefully before making a booking. By making a reservation at Shubhraangan, you agree to the terms outlined below.

1. Payment and Booking Confirmation

100% payment is required to confirm your booking.

GST is applicable on all prices. If you require a GST Invoice, please provide your GSTIN at the time of booking.

2. Cancellation and Refund Policy

We understand that plans can change. Our cancellation and refund policy is designed to offer flexibility while ensuring the smooth operation of the resort. The following refund structure applies:

  • 100% Refund : Cancellations made more than 14 days (2 weeks) prior to the Check-In date will receive a full refund.
  • 50% Refund : Cancellations made between 7 and 14 days (1 to 2 weeks) prior to the Check-In date will receive a 50% refund.
  • No Refund : Cancellations made less than 7 days (1 week) before the Check-In date will not be eligible for a refund.

3. Booking Changes

Changes to booking dates can only be made up to 14 days before the Check-In date.

After this period, booking dates cannot be changed, and cancellations will follow the refund policy outlined above.

4. Force Majeure

In the event of unforeseen circumstances such as natural disasters, pandemics, or government regulations that make it impossible to fulfill your booking, Shubhraangan will consider such cases on an individual basis. However, the standard cancellation and refund policy may still apply.

5. Contact Us

If you have any questions regarding our Refund and Return Policy, or if you need to request a booking cancellation or change, please contact us at:

Shubhraangan

532, Khambavadi, SH65, Pune, Khambawadi, Maharashtra 412213 

Phone: ‭+91 97650 59631‬ 

Website: https://shubhraangan.com

Privacy Policy

Effective Date: 17-09-2024

1. Introduction

Shubhraangan values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the personal data you provide when interacting with our services or visiting our website (https://shubhraangan.com). By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We may collect personal information from you when you:

  • Book a stay at our resort
  • Contact us for inquiries or reservations
  • Subscribe to our newsletter or promotional offers
  • Provide feedback or participate in surveys

The types of personal information we may collect include:

  • Name
  • Email address
  • Phone number
  • Address
  • Payment information
  • GSTIN (if applicable)
  • Details of your stay and preferences

We also collect non-personal information automatically, such as:

  • IP address
  • Browser type
  • Device information
  • Usage data (e.g., pages visited, time spent)

3. How We Use Your Information

The information we collect is used to:

  • Process and manage your bookings
  • Communicate with you regarding your reservations or inquiries
  • Send you confirmation emails, updates, and promotional offers (if you have opted-in)
  • Improve our services, website, and customer experience
  • Comply with legal requirements and protect our rights

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service providers who assist in operating our website or managing bookings
  • Legal authorities when required by law or to protect our legal rights
  • Third parties in the event of a merger, acquisition, or sale of assets

5. Data Security

We implement reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Despite these efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access and review the personal information we hold about you
  • Request corrections or deletions of your personal information
  • Opt-out of receiving marketing communications
  • Withdraw consent where applicable for data processing

To exercise these rights, please contact us at ‭+91 97650 59631‬

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that help us remember your preferences and improve our website. You can manage or disable cookies through your browser settings, but this may affect the functionality of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Shubhraangan
Registered Company :  Dimetree Hospitality Pvt Ltd.
Phone : ‭+91 97650 59631‬
Website : https://shubhraangan.com